Refund and Returns

At Cloth Cartels, your satisfaction matters to us. If you receive a product that is damaged, defective, or different from what you ordered (mismatch), we offer a replacement for the same. Please read the details below.

We accept return requests only in the following cases:

• The product received is damaged
• The product received does not match what you ordered
• The product is defective

Please note: Cloth Cartels does not offer refunds. If your product qualifies for a return under the conditions above, we will replace it with the correct/new item once we receive the original product from you. Refunds in the form of money are not provided under any circumstances.

1. Email us at info@clothcartels.com within 48 hours of delivery, with your order number and a clear photo/video of the issue (damage or mismatch)
2. Our team will review your request and confirm if it qualifies for replacement
3. Once approved, we’ll guide you on how to send the product back to us

• Once we receive the original product back at our facility, our team will inspect it
• If the issue is confirmed (damage/mismatch/defect), we will dispatch a replacement of the same item to you
• If the original product is not returned to us, no replacement or refund will be processed

• Products that are used, washed, or altered
• Wrong size selected by the customer (unless our sizing error)
• Issues reported after 48 hours of delivery

For any questions about returns or replacements, contact us at info@clothcartels.com or visit our Contact page.